THE CORDIAL FACTORY · YOUR PRIVACY
Privacy policy.
Last updated: 9 November 2026
The Cordial Factory respects your privacy. This policy explains how we handle personal information when you contact us, attend or organise events, buy merchandise, subscribe to updates or use our website. Personal information is information that identifies you or could reasonably identify you.
Information we collect
Depending on your interaction with us, this may include your name, email address, phone number, booking or enquiry details, mailing preferences, order details and delivery address. We collect information you provide through forms, email, ticketing or order services and conversations with our team. Event organisers or booking providers may also give us details needed to manage your booking.
Please provide only the information needed for your request. If you choose to share dietary, accessibility or other sensitive requirements, we use those details to assist with that request and share them only where needed and with appropriate consent.
How we use and share information
We use information to answer enquiries, arrange gigs and private functions, manage bookings and merchandise orders, provide service updates and maintain business records. We may share relevant details with providers helping us deliver those services, such as ticketing, payment, delivery, catering, website hosting, email and technical support providers, or where required or authorised by law.
Third-party ticketing and payment services have their own privacy policies. Check the policy shown by the provider you use. We do not sell our mailing list.
Email updates and your choices
If you subscribe to our mailing list, we use your email address to send gig announcements, venue news and related updates. You can unsubscribe using the link in a marketing email or contact us to ask to be removed. We may retain a minimal suppression record to respect your choice. Essential messages about an existing booking or order are separate from marketing.
Website, cookies and social content
Our website and hosting systems may process technical information such as IP addresses, browser details, requested pages and access times to deliver the site and maintain security. Cookies may support login, shopping carts and website preferences. You can manage cookies through your browser, although some features may not work if they are blocked.
Our website includes Instagram content and links to social platforms. Loading embedded content can send technical information to its provider and allow that provider to use cookies or similar technologies under its own privacy policy. Visiting an external website is subject to that site's practices.
Event photography
Photographs and video from Factory events may appear on our website, in email updates and on social media. If you have a concern about an image of you, please contact us with enough detail to identify it so we can consider your request. Contact the organiser about photography arrangements for a private function.
Storage, security and overseas providers
We take reasonable steps to protect information from misuse, loss and unauthorised access. No online system is completely secure. Access should be limited to people and service providers who need it for their work.
Our website and business communications use external technology providers. Some providers may process or store information outside Australia. The countries and arrangements depend on the services used; contact us for further information about a particular service.
We retain information for legitimate business needs and legal obligations. When it is no longer needed, we take reasonable steps to delete it or de-identify it. Backup cycles and required records may affect when deletion can be completed.
Access, corrections and privacy concerns
You can ask what personal information we hold about you, request a correction or ask for deletion by contacting us. We may need to verify your identity before releasing or changing information. We will explain any reason we cannot fulfil a request and respond within a reasonable time.
If you have a privacy complaint, please explain what happened and the outcome you are seeking. We aim to respond within 30 days and will let you know if more time is needed. You can also contact the Office of the Australian Information Commissioner for information about privacy rights and whether it can assist with your complaint.
Contact The Cordial Factory
Luke and Kristie Armstrong
The Cordial Factory
18 George Street, Grenfell NSW 2810
We may update this policy as our services or practices change. The current version will show its update date.